- Why did the power go out in the server room?
- Because someone plugged a fan in.
- I can't ssh to my current production server, what is going on?
- Uh, It was accidentally decommissioned
- Is this decommission ticket correct?
- Ah yes, I put it in 8 months ago and it indicates it was handled and closed
- What happened - why did the network act up?
- Ah, a network cable came unplugged.
- What do you mean the manager is having a large scale demo today? The application hasn't been tested with more than two users.
- He wants the change in production without being tested?
- Why can't I ssh to the server?
- A duplicate IP problem
- Why do we have to shut all the servers down for?
- The AC unit is leaking water all over the floor.
- Why do we have to shut all the servers down again for?
- need to redo the electrical wiring
- Why did problem <X> occur?
- anomaly
- don't know
- etc
- What happened to the WAN?
- Big telco (named <X> having lots of wireless coverage) keeps hosing up their routers or has reoccurring hardware issues
- What happened to the DB?
- It was shutdown by mistake.
- What happened to my test last night?
- Without warning, desktop group had forced changes and rebooted systems overnight.
- What happened to my 3 hours of work I forgot to save at 2am when I finally left?
- Without warning, desktop group had forced changes and rebooted desktop
- After sending a highly concerned email one Sunday to management and the security team upon recognizing that data within the 3500 emails I received Saturday contained information indicating someone was actively trying to hack one of our systems.. the response was...
- Security manager: Oh, we were having a company perform a security penetration test. The enterprise systems manager indicated he didn't think anyone was monitoring.
- Has anyone made changes to anything (sent to server, network and DB teams)? The application stopped talking to the DB. I can access the DB from other applications though.
- "Nope, no changes here".. 45 minutes later.. "Try it now". Hm, works fine now so what was wrong. "Oh, a static route was created that broke things and the person responsible was off today so we didn't know."
to be continued (unfortunately)
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